Last Updated: 13/December/2024
At Thravens, we aim to ensure that your shopping experience is smooth and hassle-free. This Shipping and Delivery Policy outlines the terms and conditions for the shipment and delivery of products purchased from our website.
1. Shipping Locations
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We currently ship to 25,000+ Pin codes of India.
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Orders outside our shipping locations will not be processed.
2. Shipping Methods and Carriers
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We offer various shipping options to cater to your needs, including standard and express delivery.
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Our trusted delivery partners include [list major courier services, e.g., Ekart, FedEx, UPS, etc.].
3. Processing Time
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Orders are typically processed within, 1-3 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
4. Estimated Delivery Time
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Standard Shipping: 5-7 business days
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Express Shipping: 1-3 business days
Delivery times may vary depending on your location and other factors such as courier delays or public holidays.
5. Shipping Charges
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Shipping costs are calculated at checkout based on the weight of the items, shipping method, and destination.
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Free shipping is available for all orders unless stated otherwise in promotional offers.
6. Order Tracking
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Once your order is shipped, you will receive a tracking number via email or SMS.
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You can track your order status through our [tracking page link] or the carrier's website.
7. Delivery Issues
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Incorrect Address: Please ensure your shipping address is accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
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Missed Delivery: If the courier cannot deliver the package, they may attempt redelivery or leave instructions for pickup.
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Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us within 7 days for assistance.
8. International Shipping
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International shipments may be subject to customs duties, taxes, and fees imposed by the destination country.
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These charges are the responsibility of the customer and must be paid upon delivery.
9. Returns and Exchanges
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For information on returns, exchanges, and refunds, please refer to our Return and Refund Policy Page
10. Contact Us
If you have any questions or concerns about your shipment, please contact our support team:
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Email: info@thravens.com
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Phone: 7208741065
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Address: G-40A, 3rd Floor, Palam Extension, Near Ramphal Chowk, Sector-7 Dwarka, New Delhi-110077
Thank you for choosing Thravens! We appreciate your trust in us.